1. Who are our people?
   They are mostly middle-aged Singaporean women/PRs in their 40s or early 50s who are experienced, honest and hardworking.
2. What if we are not satisfied with her performance?
   As we are very selective with our cleaners, about 90% of our clients are happy with our service. However, as a back-up service, we provide a guarantee period of up to six months, should there be a need for a replacement.
3. Why do I have to pay the Agency Fee?
   This is the only fee that you need to pay for our service as the hourly cleaning fee is paid directly to the cleaner. This fee covers our admin, screening and transport costs. In addition, you will enjoy a guarantee period of up to six months for free replacements. Some cleaning companies charges you a high premium every month e.g. $320 for 4 sessions per month which is more than the Agency Fee.
4. When do we pay up?
   The Agency Fee is collected just before the first session of work.
5. Can we leave our keys to the cleaner?
   For the initial periods, we recommend that our client be around to orientate/supervise the worker. Once you are comfortable with the person, it is up to your discretion if you want to leave your keys to her or use another padlock on the working day.
6. Do you take responsibility for your “workers” mistakes or behaviour?
   We usually urge our clients to give at least 4 sessions for both parties to adjust to one another. Whilst every endeavour is made possible in our search to provide you the best person suitable for the job, we are, however, not responsible for her actions or behaviour.
7. What happens in the case of theft?
   To avoid any misunderstanding, we urge our clients to keep their valuables (e.g. rings, watches) in a secure place. However, should there be a serious criminal offence, the client may want to leave to the hands of the police.
8. Do you provide the cleaning agent? If no, why?
   No, the cleaning agent will be provided by our clients. Getting these cleaning products yourself is much cheaper than for us to do it for you. You can also personally source the preferred brand/product of your choice from most supermarkets or DIY shops.
9. How do you ensure that the cleaner finishes her chores within the specified 3 or 4 hours?
   We have a checklist which provides a general guideline on the duties to be done. Please refer to Duties under Services & Rates.
10. Instead of on a weekly basis, do you take on alternate week schedules?
    Ideally, we encourage our client to take on weekly schedules which is more economical and your house will be cleaner. Alternate week jobs will cost about $2 more an hour as the cleaner will not have any income on the other 2 weeks and the house requires more cleaning to be done.

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11. Do you have night nannies?
    Certainly, we have experienced nannies to cater to your needs and working hours.
12. Are your Confinement Nannies more expensive than others?
    Unlike others, our Confinement Nannies are all locals or PRs. You will have a chance to interview your Nanny prior to commencement date. Our charges are almost on par with the Malaysian nannies. With Malaysian nannies, you do not get a chance to meet them. You will also need to pay a levy of $250, which does not give you much savings after all.

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